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Planning methodology based on the centrality of the user
From the Handbook for quality in cultural Web sites
Improving quality for citizens, paragraph
2.3.1:
A planning methodology based on the centrality of the user contains
the following points:
- the creation of a representative group or panel. A panel can
be considered representative when its components are chosen on
the basis of various roles and goals for which a user may be interested
in a site. Among the members of the panel there must be disabled
users in order to verify the accessibility of the contents;
- the construction of situations of use: define context, purpose
and modes of interaction with the site. The site will be created,
planned, evaluated and continuously updated and improved on the
basis of these use-situations;
- evolutionary planning: the site will undergo evaluation on the
part of the panel on the basis of various complex use-situations.
This evaluation aims at the definition of new requirements and
new goals. The definition of new goals should be undertaken repeatedly,
through creating approximate prototypes that are, nevertheless,
able to evaluate solutions, identify constraints and establish
feasibility. Continuous feedback and discussion with the panel
allows in-progress evaluation of solutions and anticipates the
final evaluation of the project. The panel finally becomes an observer
of the use of the site and aids continuous up dating and improvement.
Constituting the panel is thus a central element in the methodology
for the following reasons:
- it guarantees the level of realism, and gives also consensus
and communication on the project,
- it produces data and ideas and allows empirically guided decision-making.
From this latter point of view, the panel is a place for experimentation
with appropriacy and also with technological constraints to interaction
and accessibility.
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