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Identification of user needs, content and
quality framework for common access points Working group
Cultural Website Quality Principles |
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A quality cultural website celebrates European
cultural diversity by providing access for all to digital cultural
content.
A quality website must:
- be transparent, clearly stating the identity and purpose
of the website, as well as the organisation responsible for
its management
- select, digitise, author, present and validate content to
create an effective website for users
- implement quality of service policy guidelines to ensure that
the website is maintained and updated at an appropriate
level
- be accessible to all users, irrespective of the technology
they use or their disabilities, including navigation, content,
and interactive elements
- be user-centred, taking into account the needs of users,
ensuring relevance and ease of use through responding to evaluation
and feedback
- be responsive, enabling users to contact the site and
receive an appropriate reply. Where appropriate, encourage questions,
information sharing and discussions with and between users
- be aware of the importance of multi-linguality by providing
a minimum level of access in more than one language
- be committed to being interoperable within cultural
networks to enable users to easily locate the content and services
that meet their needs
- be managed to respect legal issues such as IPR and
privacy and clearly state the terms and conditions on which
the website and its contents may be used
- adopt strategies and standards to ensure that the website
and its content can be preserved for the long-term
transparent - effective - maintained - accessible
- user-centred - responsive - multi-lingual - interoperable -
managed - preserved
© 2003 Minerva Project
Draft presented in the occasion of the European Minerva Conference,
Parma, Italy, 20-21 November 2003, produced by the Minerva Quality
Working Group
WP5 - Identification of user needs, content and quality framework
for common access points
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