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Identification of user needs, content and quality framework for common access points Working group

Cultural Website Quality Principles

wp5 logo

A quality cultural website celebrates European
cultural diversity by providing access for all to digital cultural content.

A quality website must:

  • be transparent, clearly stating the identity and purpose of the website, as well as the organisation responsible for its management

  • select, digitise, author, present and validate content to create an effective website for users

  • implement quality of service policy guidelines to ensure that the website is maintained and updated at an appropriate level

  • be accessible to all users, irrespective of the technology they use or their disabilities, including navigation, content, and interactive elements

  • be user-centred, taking into account the needs of users, ensuring relevance and ease of use through responding to evaluation and feedback

  • be responsive, enabling users to contact the site and receive an appropriate reply. Where appropriate, encourage questions, information sharing and discussions with and between users

  • be aware of the importance of multi-linguality by providing a minimum level of access in more than one language

  • be committed to being interoperable within cultural networks to enable users to easily locate the content and services that meet their needs

  • be managed to respect legal issues such as IPR and privacy and clearly state the terms and conditions on which the website and its contents may be used

  • adopt strategies and standards to ensure that the website and its content can be preserved for the long-term

transparent - effective - maintained - accessible - user-centred - responsive - multi-lingual - interoperable - managed - preserved


© 2003 Minerva Project

Draft presented in the occasion of the European Minerva Conference, Parma, Italy, 20-21 November 2003, produced by the Minerva Quality Working Group
WP5 - Identification of user needs, content and quality framework for common access points

  ARABIC [.PDF 118kb]  



Copyright Minerva Project 2003-11, last revision 2006-03-30, edited by Minerva Editorial Board.
URL: www.minervaeurope.org/structure/workinggroups/userneeds/docoments/cwqp-uk.htm