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Path: Home | Publications | Quality criteria  |  Table of contents | Appendices


Quality criteria for public cultural Web applications: recommendations and guidelines


1 Minerva method of quality evaluation

2 Repertory of national rules on Web applications: presentation table goals and objectives


Minerva method of quality evaluation

The Minerva criteria framework for Public Cultural Web Applications need to be complemented with methods for measuring quality. The proposed measurement method is a customized version of the MiLE method (developed by Politecnico di Milano and the University of Italian Switzerland in Lugano).

MiLE is a a goal driven measurement "framework" for systematically evaluating quality, i.e. a "Meta-method" that can be instantiated to address the specific characteristics of a specific application domain (in this Handbook, a PCE category). Given a set of quality criteria which are relevant for an application domain and a set of goals which are relevant for an application domain, MiLE defines a procedure to measure the quality of a Web application in the specific domain.

The specialized version of MiLE could measure the quality criteria defined by the MINERVA Quality handbook:

  • general criteria for Web applications;
  • specific criteria for cultural Web applications;
  • specific criteria for cultural Web applications in a specific cultural category (e.g., museums, exhibitions, libraries, archives, etc).

The MiLE-MINERVA method defines which types of actions (called "inspection tasks") the quality expert should perform on a cultural Web application to evaluate quality and associates MINERVA quality criteria and goals to inspection tasks. Besides, It provides a procedure to measure criteria against application features, and to weight them with regard to goals.

By the MiLE-MINERVA method the quality inspector could:

  • select the relevant part(s) of the application (s)he wants to evaluate
  • perform the inspection tasks
  • assign values to the criteria associated to the executed tasks
  • weight the values according to goals


Repertory of national rules on Web applications: presentation table goals and objectives

In addition to the Guidelines and Recommendations a list is being compiled. This list offers the most complete and updated panorama of production of standards and regulations - both at the level of the community and of the single members of the European Union - relative to Web Applications. This is done with the conviction that information of the direction and policies currently in act in the differing national situations is an indispensable step towards the adoption of uniform, shared qualitative criteria.

To this end, throughout the course of the next six months of the Italian Presidency, a directory will be available for consultation on the Minerva site. It will have periodic updates and, where possible, links to the complete text of each single regulation and standard.

Structure and criteria

It will be an un-annotated list, organised by nation and within which data will be eventually organised according to the differing sources of the laws.

Indeed, this research should not be considered as being limited to legislation at the State and regional level (which appears on first view, in this specific area, to be still very limited in terms of quality.);

Rather, the study aims to include any normative document from public sources which is relevant to Web application, with particular reference - on the side of the "addressee" of the regulations - to the PCWA, and - on the side of the contents - to the subject of usability and accessibility.

To the tables relative to the single nations, references to documents from sources in the community and of inter-governmental sources, will be added. Some international standards will also be included.

From the point of view of chronological cover, the duration and validity of the norms will be taken into account and in any case, all documents from 1993 to the present day will be included. As far as on-line sources are concerned, in view of periodic monitoring, the last visit to each resource will be indicated.

Methodology and sources

In attempting an exhaustive cover in this area, certain factors must be considered.

In the first place, the research is carried out in the context of documentation from public sources, which can be considered critical from the point of view of accessibility and qualitative organisation of the documents.

Secondly, documents of limited circulation or which are less "visible" are also considered relevant (circulars, deliberations, etc.)

Difficulties increase because many countries are involved, with different legal traditions and a multitude of lists and registers as sources; indeed, the recent extension of the European Union to 25 Member States and the prospective of further expansion mean that the range of the study will become wider in the long term.

In a similar panorama, alongside the role of official European and national gazettes/papers (whose updating goes to the disadvantage of semantic indexing of texts), and of data banks on regulations which are available on CD-ROM (the internal organisation of data to the end of research goes to the disadvantage of updating), it would seem that the role of sources on Internet resources is central, even considering all the measures for caution which the means demands.

It is, indeed, ever more the case that national governments, inter-governmental and non-governmental organisations are using the Web to spread information, sometimes in addition to or even in substitution of press releases. The result is greater access to documentation from public sources; it is for this reason that filters that are appropriate, relevant and pertinent to expectations should be placed on availability of information.

In this initial phase filters should be limited to lexical filters obtained from main Key words such a Web and Internet, variously combined with Digitalisation, Accessibility, Quality, Usability and Public (in the various languages of the list/collection)


Copyright Minerva Project 2003-06, last revision 2003-06-24, edited by Minerva Editorial Board.
URL: www.minervaeurope.org/publications/qualitycriteria/appendix.htm
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